Reference

Our Terms, Your Account Rights

Access to bangladet depends on your local law and the eligible regions we serve. These legal terms set out what you agree to when you open an account, deposit via bKash, Nagad, or Rocket, and use any part of the lobby.

Bangladesh-region eligibilitybKash, Nagad, Rocket coveredAccount and wallet termsPolicy update noticesContact path included
bangladet Our Terms, Your Account Rights
HOW WE HANDLE THIS

Data, Security and Account Conduct

bangladet holds account data only for as long as it is needed to operate your account and meet any applicable record-keeping obligations. We do not sell your personal information to third parties. Your password and wallet PIN are never stored in plain text, and all connections to the platform use SSL encryption. If you believe your account has been accessed without your permission, contact support immediately through the dashboard Help section — we can lock the account within the same session.

Data Retention We keep your account data for the period required to manage your wallet history and any open disputes. You can request a summary of what we hold by contacting support through the dashboard.
Cookie Use We use session cookies to keep you logged in across your browser and to remember your wallet preferences. You can clear these at any time from your browser settings without losing your account.
Account Security Two-factor verification is available on all accounts. If you enable it, every login from a new device triggers an OTP to your registered mobile number — the same number linked to your bKash or Nagad wallet.
Policy Change Requests To request a correction to your stored account data or to raise a concern about how your information is used, use the written query path in the dashboard Help section. We respond in writing.
POLICY CONTACT

Reach Us About Legal Queries

If you have a question about these terms, want to understand how a specific policy applies to your account, or need to report a concern, our support team handles legal and account queries directly. Responses cover account status, term clarifications, and dispute escalation paths.

Live Chat Start a chat from inside your account dashboard. Available for account-holders with a verified wallet — covers term queries, account status, and escalation requests.
Email Support Send your legal or account query to our support address. Include your registered account details so we can locate your profile and respond accurately.
Account Dashboard Log in and go to the Help section to raise a formal query, review our current terms document, or request a copy of your account data in writing.

Answers to Account and Policy Questions

These cover the questions we hear most often about how our terms work, what your rights are, and how to act on them.

Access depends on your local law and the region you are in. We do not confirm that the platform is legally available in every part of Bangladesh — check your local regulations before opening an account.

No. Our terms require that all deposits come from a wallet registered in your own name. Accounts funded through a third-party bKash or Nagad account are suspended pending review.

Log into your account, go to the Help section in the dashboard, and select the option to view or download the current terms document. We keep a versioned copy available there.

We retain transaction and identity records for the minimum period required by applicable record-keeping obligations, then delete them. Contact support in writing to ask what we currently hold on your profile.

We post a notice in your account dashboard before any revision takes effect. If you continue using the platform after that date, you have accepted the updated terms. The previous version is available on request.

Open a formal query through the Help section of your dashboard or email support with your account details. Disputes about policy application are handled by our review team in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.